Cookie Usage Overview
This Cookies Policy explains how Nuvio Lab uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver our B2B outbound services effectively.
- Essential Cookies: Required for site functionality and security
- Analytics Cookies: Help us understand usage patterns and improve services
- Marketing Cookies: Track campaign effectiveness and ROI
- Preference Cookies: Remember your settings and customizations
- Third-party Integration: Enable CRM and tool connections
- Control Options: Browser settings and opt-out mechanisms available
- UAE Compliance: Fully compliant with Dubai and UAE data regulations
By continuing to use our website, you consent to our use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and provide information to website owners.
Cookies allow websites to recognize your device and remember information about your visit, such as your preferred language, login information, and other settings. This makes your next visit easier and the site more useful to you.
2. Legal Basis and Compliance
2.1 UAE Data Protection Framework
Our cookie usage complies with:
- UAE Federal Data Protection Law: Federal Decree-Law No. 45 of 2021 on Personal Data Protection
- DIFC Data Protection Law: Dubai International Financial Centre Law No. 5 of 2020
- TRA Regulations: Telecommunications and Digital Government Regulatory Authority guidelines
- Dubai Data Law: Dubai Law No. 26 of 2015 on Data Dissemination and Exchange
2.2 International Standards
As we serve global clients, we also adhere to:
- GDPR requirements for EU-based clients
- CCPA standards for California residents
- ePrivacy Directive compliance
- Industry best practices for B2B services
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems.
| Cookie Name | Purpose | Duration |
|---|---|---|
| nuvio_session | Maintains user session state across page requests | Session |
| nuvio_auth | Authentication token for secure access to client portal | 7 days |
| nuvio_csrf | Security token to prevent cross-site request forgery | Session |
| cookie_consent | Records your cookie consent preferences | 1 year |
3.2 Analytics and Performance Cookies
These cookies help us understand how visitors interact with our website, helping us improve performance and user experience.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes unique users | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
| _gat | Google Analytics - throttle request rate | 1 minute |
| _hjid | Hotjar - unique user identifier | 1 year |
3.3 Marketing and Targeting Cookies
These cookies track your browsing habits to deliver relevant advertisements and measure campaign effectiveness.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel - track visits for retargeting | 90 days |
| li_sugr | LinkedIn Insight Tag - browser identifier | 90 days |
| _gcl_au | Google Ads - conversion tracking | 90 days |
| nuvio_utm | Track marketing campaign performance | 30 days |
3.4 Functionality Cookies
These cookies enable enhanced functionality and personalization.
| Cookie Name | Purpose | Duration |
|---|---|---|
| nuvio_lang | Remember language preference | 1 year |
| nuvio_timezone | Store user timezone for scheduling | 1 year |
| nuvio_dashboard | Dashboard layout preferences | 1 year |
4. Third-Party Cookies and Integrations
4.1 Integration Partners
Our platform integrates with various third-party services that may set their own cookies:
- CRM Systems: Salesforce, HubSpot, Pipedrive
- Calendar Tools: Google Calendar, Microsoft Outlook, Calendly
- Analytics Platforms: Google Analytics, Mixpanel, Segment
- Communication Tools: Slack, Microsoft Teams, Zoom
- Email Services: SendGrid, Mailgun, Amazon SES
- Payment Processors: Stripe, PayPal (session cookies only)
4.2 Third-Party Privacy Policies
We recommend reviewing the privacy policies of these third-party services to understand their cookie practices:
- Google Privacy Policy: privacy.google.com
- Facebook Privacy Policy: facebook.com/privacy
- LinkedIn Privacy Policy: linkedin.com/legal/privacy-policy
- Microsoft Privacy: privacy.microsoft.com
5. How We Use Cookie Data
Information collected through cookies helps us:
- Enhance Security: Detect and prevent fraudulent activity and unauthorized access
- Improve Performance: Monitor site speed and identify technical issues
- Personalize Experience: Remember your preferences and settings
- Analyze Usage: Understand how users interact with our services
- Optimize Campaigns: Measure the effectiveness of our B2B outreach strategies
- Provide Support: Assist with troubleshooting and customer service
- Comply with Legal Requirements: Meet regulatory obligations in UAE and internationally
6. Managing Your Cookie Preferences
6.1 Browser Controls
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored on your device
- Delete some or all cookies
- Block cookies from specific websites or all websites
- Receive a warning before a cookie is stored
6.2 Browser-Specific Instructions
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Privacy, search, and services → Cookies and site permissions
6.3 Opt-Out Options
You can opt out of specific cookie categories:
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on
- Facebook: Adjust settings at facebook.com/ads/preferences
- LinkedIn: Manage at linkedin.com/psettings/guest-controls
- General Ad Preferences: Visit optout.aboutads.info
7. Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) signal. Currently, there is no industry standard for responding to DNT signals. Our website responds to DNT signals by:
- Not loading third-party tracking cookies when DNT is enabled
- Limiting analytics to aggregated, non-identifiable data
- Respecting your privacy preferences across all our services
To check your DNT settings, use the following code in your browser console:
8. Cookie Data Retention
8.1 Retention Periods
Cookie data is retained according to the following schedule:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Retained for the period specified in the cookie
- Analytics Data: Aggregated after 26 months
- Marketing Data: Deleted after 90 days of inactivity
8.2 Data Deletion
You can request deletion of all cookie-related data by contacting our Data Protection Officer. We will process your request within 30 days in accordance with UAE data protection laws.
9. Children's Privacy
Our services are designed for B2B clients and are not intended for individuals under 18 years of age. We do not knowingly collect cookie data from children. If we become aware that we have inadvertently collected such information, we will delete it immediately.
10. International Data Transfers
Cookie data may be processed in various jurisdictions where our service providers operate:
- Primary Processing: Dubai, United Arab Emirates
- Cloud Infrastructure: AWS (Multiple regions with data residency options)
- Analytics Processing: United States (with Privacy Shield compliance)
- Support Services: European Union (GDPR compliant)
All international transfers are protected by appropriate safeguards including Standard Contractual Clauses and data processing agreements that meet UAE and international standards.
11. Updates to This Policy
We may update this Cookies Policy periodically to reflect:
- Changes in our cookie practices
- New technologies or features
- Updates to UAE or international regulations
- Feedback from our clients and users
Significant changes will be notified through:
- A prominent notice on our website
- Email notification to registered users
- In-app notifications for portal users
The "Last updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about our use of cookies or this policy, please contact us:
Data Protection Officer
- Email: info@nuviolab.com
- Phone: Available upon request
- Address: Dubai, IFZA Business Park
- Portal: Submit a request through your client dashboard
For general inquiries not related to cookies or privacy, please contact:
- General Support: info@nuviolab.com
- Sales Inquiries: info@nuviolab.com
- Technical Support: info@nuviolab.com
Your Cookie Rights
Under UAE Federal Law No. 45 of 2021 and applicable international regulations, you have the right to:
- Access: Request information about cookies we use and data collected
- Consent Withdrawal: Withdraw consent for non-essential cookies at any time
- Deletion: Request deletion of cookie data we hold about you
- Objection: Object to processing of cookie data for marketing purposes
- Portability: Receive your cookie preferences in a portable format
- Complaint: Lodge a complaint with the UAE Data Office or relevant authority
To exercise any of these rights, please contact our Data Protection Officer at info@nuviolab.com