Terms of Service

1. Acceptance of Terms

By accessing or using Nuvio Lab's services ("Services"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you disagree with any part of these terms, you may not use our Services.

These Terms constitute a legally binding agreement between you ("Client", "you", or "your") and Nuvio Lab ("Company", "we", "us", or "our"), a company registered in Dubai, IFZA Business Park.

2. Services Description

2 Core Services

Nuvio Lab provides comprehensive B2B outbound marketing services including:

• Outbound Campaign Management: End-to-end management of cold email and LinkedIn outreach campaigns
• Lead Generation: AI-powered identification and qualification of B2B prospects
• Meeting Scheduling: Automated booking of qualified meetings directly to your calendar
• SDR-as-a-Service: Dedicated sales development representative services
• Email Infrastructure: Setup and management of dedicated domains and email warming
• Performance Analytics: Real-time dashboards and weekly performance reports
• CRM Integration: Seamless integration with your existing sales tools

3. Client Obligations

3.1 Information and Access

To ensure successful service delivery, you agree to:

• Provide accurate and complete business information
• Grant necessary access to CRM and sales tools
• Define clear Ideal Customer Profile (ICP) criteria
• Review and approve campaign messaging within 48 hours
• Designate a primary point of contact for your account
• Attend scheduled strategy and review meetings

3.2 Compliance Requirements

You represent and warrant that:

• You have the legal right to market your products/services
• Your offerings comply with all applicable laws and regulations
• You will not use our Services for illegal or unethical purposes
• You will maintain appropriate licenses for your business operations
• You will promptly handle qualified leads provided by our Services

4. Payment Terms

4.1 Pricing Structure

Our services are provided on a subscription basis with the following terms:

• Setup Fee: One-time fee for campaign infrastructure and initial configuration
• Monthly Subscription: Recurring fee based on selected service package
• Performance Bonus: Additional fees may apply for meetings exceeding targets
• Additional Services: Custom integrations and add-ons billed separately

4.2 Billing and Payment

• All fees are billed monthly in advance
• Payment is due within 7 days of invoice date
• Accepted payment methods: bank transfer, credit card, or ACH
• Late payments incur a 1.5% monthly interest charge
• All fees are non-refundable except as expressly stated

5. Intellectual Property

5.1 Nuvio Lab Property

All intellectual property rights in our Services, including but not limited to:

• Proprietary AI algorithms and automation workflows
• Campaign templates and messaging frameworks
• Analytics dashboards and reporting tools
• Training materials and documentation
• Nuvio Lab brand, logos, and trademarks

remain the exclusive property of Nuvio Lab. No license or right to use such property is granted except as expressly provided.

5.2 Client Property

You retain all rights to your:

• Business information and customer data
• Product descriptions and marketing materials
• Trademarks, logos, and brand assets
• Proprietary business processes and methodologies

6. Data Protection and Privacy

6.1 Data Processing

We process data in accordance with our Privacy Policy and applicable data protection laws:

• All data is encrypted in transit and at rest
• Access is restricted to authorized personnel only
• Regular security audits and monitoring are conducted
• Data retention follows legal requirements and best practices
• Breach notification within 72 hours of discovery

6.2 Compliance Standards

Our Services comply with:

• GDPR: General Data Protection Regulation (EU)
• CAN-SPAM: Controlling the Assault of Non-Solicited Pornography And Marketing Act (US)
• CASL: Canada's Anti-Spam Legislation
• PECR: Privacy and Electronic Communications Regulations (UK)

7. Limitations and Disclaimers

7.1 No Guarantees

While we strive to achieve optimal results, we cannot guarantee:

• Specific number of qualified leads or meetings
• Conversion rates or sales outcomes
• Response from particular companies or individuals
• Integration compatibility with all third-party systems

7.2 Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid in the preceding 3 months
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for third-party service interruptions
• Force majeure events excuse performance obligations

8. Term and Termination

8.1 Service Term

• Minimum initial term of 3 months
• Automatic monthly renewal thereafter
• 30-day written notice required for cancellation
• Mid-cycle cancellations effective at end of billing period

8.2 Termination for Cause

Either party may terminate immediately for:

• Material breach not cured within 10 days of notice
• Insolvency, bankruptcy, or cessation of business
• Violation of applicable laws or regulations
• Conduct harmful to the other party's reputation

8.3 Effect of Termination

• Access to Services ceases immediately
• Outstanding fees become due and payable
• Client data exported within 30 days upon request
• Confidentiality obligations survive termination

9. Confidentiality

Both parties agree to maintain strict confidentiality regarding:

• Business strategies and methodologies
• Customer lists and prospect data
• Pricing and financial information
• Technical specifications and processes
• Any information marked as confidential

This obligation extends for 3 years after termination of Services, except for information that: becomes publicly available through no breach, is independently developed, or must be disclosed by law.

10. Dispute Resolution

10.1 Negotiation

Parties shall first attempt to resolve disputes through good-faith negotiations between senior executives within 30 days of written notice.

10.2 Arbitration

If negotiation fails, disputes shall be resolved through binding arbitration under the rules of the Dubai International Arbitration Centre (DIAC). The arbitration shall be conducted in English with one arbitrator mutually selected by the parties.

10.3 Governing Law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles. The courts of Dubai shall have exclusive jurisdiction for any matters not subject to arbitration.

11. Modifications and Updates

We reserve the right to modify these Terms at any time. Changes will be effective upon:

• Posting of updated Terms on our website
• Email notification to your registered address
• 30 days notice for material changes
• Immediate effect for legal compliance updates

Continued use of Services after modifications constitutes acceptance of updated Terms. If you disagree with changes, you may terminate Services per Section 8.

12. General Provisions

12.1 Entire Agreement

These Terms, along with any Service Orders and our Privacy Policy, constitute the entire agreement between parties and supersede all prior agreements and understandings.

12.2 Severability

If any provision is found unenforceable, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be replaced with an enforceable provision that closely matches the original intent.

12.3 Assignment

You may not assign these Terms without our prior written consent. We may assign our rights and obligations to any successor or affiliate upon notice to you.

12.4 Waiver

No waiver of any term shall be effective unless in writing and signed by the waiving party. Failure to enforce any provision shall not constitute a waiver of future enforcement.

12.5 Notices

All notices shall be in writing and delivered via email to the addresses provided during registration, with confirmation of receipt requested.

13. Contact Information

For questions about these Terms of Service or our Services, please contact us: