Privacy Policy Summary
This privacy policy explains how Nuvio Lab collects, uses, and protects your personal information when you use our AI-based workflow automation services. Below is a summary of the key points:
- Data collected: Contact information, technical data, usage information, and integration metadata.
- Purpose: Service provision, product improvement, commercial communication, and legal compliance.
- Legal basis: Contractual execution, legitimate interests, and consent.
- Transfers: We do not perform international data transfers.
- Security: Encryption, access control, continuous monitoring, and backups.
- Rights: Access, rectification, deletion, opposition, limitation, and portability.
- Contact: info@nuviolab.com - Dubai, Meydan Free Zone (MFZ).
Please read the complete policy below for detailed information on each of these aspects.
1. Introduction
Welcome to Nuvio Lab's Privacy Policy. At Nuvio Lab, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we care for your personal data when you visit our website, use our AI-based workflow automation services, or interact with our integrations, and it will inform you about your privacy rights and how the law protects you.
Our mission is to provide innovative AI automation solutions that enhance your business efficiency while maintaining the highest standards of privacy and data security. By using our services, we trust that you understand the importance we place on protecting your personal and business information.
2. Important Information and Who We Are
2.1 Data Controller
Nuvio Lab is the controller of your personal data (collectively referred to as "Nuvio Lab," "we," "us," or "our" in this privacy policy).
Contact details:
- Address: Dubai, Meydan Free Zone (MFZ)
- Email: info@nuviolab.com
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details provided above.
2.2 Commitment to Transparency
At Nuvio Lab, we believe that transparency is fundamental to establishing trust relationships with our clients. This privacy policy is designed to provide clear and comprehensive information about how we handle your personal data. We are committed to keeping it updated and accessible at all times.
3. Personal Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:
- Identity Data: Includes first name, last name, username or similar identifier, position, company you represent, and, if necessary, identification documents for identity verification in compliance with KYC (Know Your Customer) processes.
- Contact Data: Includes email address, telephone numbers, postal address, country of residence, and preferred time zone for communications.
- Financial Data: Limited information necessary for billing and payment processing, such as credit card details (processed through secure payment providers) or bank details for transfers.
- Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website or services.
- Profile Data: Includes your username and password (stored in encrypted form), preferences, feedback, and survey responses.
- Usage Data: Includes information about how you use our website, products, and services, usage patterns, and performance metrics of implemented automations.
- Marketing and Communications Data: Includes your preferences for receiving marketing and other communications from us.
4. How We Collect Your Personal Data
We use different methods to collect data from and about you, including:
4.1 Direct Interactions
You may provide us with your identity, contact, and financial data by:
- Filling out forms on our website
- Creating an account on our client portal
- Subscribing to our services or publications
- Requesting marketing information to be sent to you
- Participating in satisfaction surveys or market research
- Providing feedback or contacting us
- During consulting meetings or project implementation
- Through contracts and service level agreements
4.2 Automated Technologies
As you interact with our website and systems, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data using cookies, server logs, web beacons, tracking pixels, and other similar technologies.
5. Purposes of Data Processing
We use your personal data only when the law allows us to. The data is used primarily for commercial purposes, including:
5.1 Main Purposes
- Business relationship management: To establish, maintain, and develop our business relationships, including the creation and management of customer accounts.
- Service provision: To set up, implement, maintain, and optimize our n8n-based workflow automation solutions.
- Technical assistance: To provide technical support, troubleshoot issues, and respond to queries related to our services.
- Product and service improvement: To analyze the use of our services, identify trends, and develop new functionalities.
- Commercial communication: To keep you informed about service updates, new features, and relevant offers.
- Billing management: To process payments, issue invoices, and manage accounting related to our services.
- Legal and regulatory compliance: To comply with our legal and regulatory obligations, including tax record retention and responding to legal requests.
- Information security: To protect our systems, networks, and services against security threats and ensure data integrity.
6. User Rights
According to applicable data protection laws, you have the following rights:
6.1 ARCO Rights (Access, Rectification, Cancellation, and Opposition)
- Right of access: You have the right to request a copy of your personal data.
- Right of rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right of deletion: You have the right to request that we delete your personal data in certain circumstances.
- Right of opposition: You have the right to object to the processing of your personal data in certain circumstances.
7. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:
7.1 Technical Measures
- Encryption: We use AES-256 encryption for data at rest and TLS 1.3 for data in transit.
- Access control: We use multi-factor authentication systems, identity management, and role-based access controls (RBAC).
- Continuous monitoring: We maintain 24/7 monitoring systems to detect and respond quickly to security incidents.
- Regular backups: We perform encrypted and verified backups daily, with storage in physically separate locations.
8. Contact Information
If you have any questions about this privacy policy or our privacy practices, please contact us at:
- Email: info@nuviolab.com
- Postal address: Dubai, Meydan Free Zone (MFZ)
- Web form: Available in the "Contact" section of our website
For specific queries related to data protection or to exercise your privacy rights, you can contact our Data Protection Officer directly at info@nuviolab.com.