1. Introduction and Acceptance
Welcome to Nuvio Lab ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI-powered workflow automation services, website, and related platforms (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.
2. About Our Services
Nuvio Lab provides AI-powered workflow automation solutions designed to help businesses streamline their operations, improve customer management, and enhance productivity. Our Services include:
- Custom workflow automation design and implementation
- AI-powered customer relationship management tools
- Integration services with third-party platforms
- Analytics and reporting dashboards
- Ongoing optimization and support services
- Consultation and strategic advisory services
3. Eligibility and Account Registration
3.1 Eligibility
To use our Services, you must:
- Be at least 18 years old or the age of majority in your jurisdiction
- Have the legal capacity to enter into binding agreements
- Represent a legitimate business entity (for business accounts)
- Provide accurate and complete information during registration
- Comply with all applicable laws and regulations
3.2 Account Registration
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and update your information as necessary
- Keep your login credentials secure and confidential
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
4. Service Plans and Billing
4.1 Service Plans
We offer various service plans including:
- Start-up Plan: Basic automation modules with essential features
- Growth Plan: Advanced automation with enhanced capabilities
- Custom Plan: Tailored solutions based on specific requirements
4.2 Pricing and Payment
- All prices are listed in Euros (EUR) unless otherwise specified
- Monthly subscription fees are billed in advance
- One-time setup fees apply to new implementations
- Custom quotes are valid for 30 days unless otherwise specified
- All payments are processed through secure, third-party payment processors
4.3 Billing and Renewals
- Subscriptions automatically renew unless cancelled
- You will be charged at the beginning of each billing cycle
- Price changes will be communicated 30 days in advance
- Failed payments may result in service suspension
- Refunds are handled according to our refund policy (Section 5)
5. Cancellation and Refunds
5.1 Cancellation
You may cancel your subscription at any time by:
- Contacting our support team at info@nuviolab.com
- Using the cancellation feature in your account dashboard
- Providing written notice with 30 days advance notice
5.2 Refund Policy
- Setup fees: Non-refundable once implementation begins
- Monthly subscriptions: No refunds for partial months
- Annual subscriptions: Prorated refunds available within 30 days
- Custom projects: Refunds based on work completed and project milestones
5.3 Service Termination
Upon cancellation or termination:
- Access to Services will continue until the end of the current billing period
- Data export options will be available for 30 days
- Automated workflows will be deactivated
- Account data will be deleted according to our data retention policy
6. Data and Privacy
6.1 Data Ownership
- You retain ownership of all data you provide to our Services
- We do not claim ownership of your business data or content
- You grant us necessary rights to process data for service provision
- Data processing is governed by our Privacy Policy
6.2 Data Security
We implement industry-standard security measures including:
- End-to-end encryption for data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Compliance with applicable data protection regulations
6.3 Data Processing
- We process data solely for providing and improving our Services
- No data is sold to third parties
- AI training uses only anonymized and aggregated data
- Data retention periods are outlined in our Privacy Policy
7. Acceptable Use Policy
7.1 Permitted Uses
You may use our Services for legitimate business purposes including:
- Automating business workflows and processes
- Managing customer relationships and communications
- Analyzing business data and generating reports
- Integrating with approved third-party services
7.2 Prohibited Uses
You may not use our Services to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Send spam, unsolicited communications, or malicious content
- Attempt to gain unauthorized access to our systems
- Reverse engineer, decompile, or disassemble our software
- Use the Services for illegal activities or fraud
- Harass, abuse, or harm others
- Distribute malware or harmful code
8. Intellectual Property
8.1 Our Intellectual Property
- We retain all rights to our software, algorithms, and proprietary technology
- Our trademarks, logos, and brand elements are protected
- You receive a limited license to use our Services as intended
- No rights are granted beyond what's necessary for service use
8.2 Your Intellectual Property
- You retain ownership of your data, content, and business processes
- You grant us necessary licenses to provide our Services
- We respect your confidential and proprietary information
- Custom workflows remain your intellectual property
8.3 Third-Party Content
- Our Services may integrate with third-party platforms and content
- Third-party content is subject to their respective terms and licenses
- We are not responsible for third-party intellectual property claims
9. Service Availability and Support
9.1 Service Level Agreement
- We strive for 99.9% uptime for our core Services
- Planned maintenance will be scheduled during off-peak hours
- Emergency maintenance may occur with minimal notice
- Service credits may be available for significant outages
9.2 Support Services
- Technical support is available during business hours (9 AM - 5 PM GMT+1)
- Emergency support is available for critical issues
- Support channels include email, chat, and scheduled calls
- Response times vary based on issue severity and service plan
9.3 Service Modifications
- We may update, modify, or discontinue Services with notice
- Major changes will be communicated 30 days in advance
- We will provide migration assistance for discontinued features
- Continued use constitutes acceptance of modifications
10. Limitation of Liability
10.1 Disclaimer of Warranties
Our Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.2 Limitation of Damages
To the maximum extent permitted by law, our total liability for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid us in the 12 months preceding the claim.
10.3 Exclusion of Damages
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
11. Indemnification
You agree to indemnify, defend, and hold harmless Nuvio Lab, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorney fees) arising from or related to:
- Your use of our Services
- Your violation of these Terms
- Your violation of any applicable laws or regulations
- Your infringement of third-party rights
- Your data or content provided to our Services
12. Governing Law and Dispute Resolution
12.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.
12.2 Dispute Resolution
We encourage resolving disputes through the following process:
- Direct negotiation: Contact us at info@nuviolab.com to discuss the issue
- Mediation: If direct negotiation fails, we may agree to mediation
- Arbitration: Binding arbitration in Dubai, UAE, under ICC rules
12.3 Jurisdiction
Any legal proceedings that cannot be resolved through arbitration shall be brought exclusively in the courts of Dubai, United Arab Emirates.
13. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters, pandemics, or acts of God
- War, terrorism, or civil unrest
- Government actions or regulatory changes
- Internet outages or infrastructure failures
- Third-party service provider failures
14. Compliance and Regulatory
14.1 Data Protection Compliance
- We comply with GDPR, CCPA, and other applicable data protection laws
- Data processing agreements are available upon request
- We maintain appropriate technical and organizational measures
- Data breach notification procedures are in place
14.2 Industry Compliance
- Our Services are designed to support various industry compliance requirements
- Customers remain responsible for their own regulatory compliance
- We provide documentation and support for compliance efforts
- Specific compliance certifications are available upon request
15. Modifications to Terms
15.1 Updates
We may modify these Terms from time to time. When we do:
- We will update the "Last updated" date
- Significant changes will be communicated via email or website notice
- You will have 30 days to review changes before they take effect
- Continued use of Services constitutes acceptance of modified Terms
15.2 Notification Methods
- Email notifications to your registered email address
- In-app notifications within your account dashboard
- Website banners for significant changes
- Direct communication for enterprise customers
16. Miscellaneous
16.1 Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Nuvio Lab regarding the Services.
16.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
16.3 Assignment
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.
16.4 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
16.5 Survival
Provisions that by their nature should survive termination (including intellectual property, indemnification, and limitation of liability) will survive termination of these Terms.
17. Contact Information
If you have questions about these Terms of Service, please contact us:
- Email: info@nuviolab.com
- Legal inquiries: legal@nuviolab.com
- Address: Dubai, Meydan Free Zone (MFZ), United Arab Emirates
- Website: Contact form
18. Acknowledgment
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have read and understood our Privacy Policy and Cookie Policy.
These Terms are effective as of the date you first access or use our Services, whichever is earlier.