Terms of Service

1. Introduction and Acceptance

Welcome to Nuvio Lab ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI-powered workflow automation services, website, and related platforms (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

2. About Our Services

Nuvio Lab provides AI-powered workflow automation solutions designed to help businesses streamline their operations, improve customer management, and enhance productivity. Our Services include:

• Custom workflow automation design and implementation
• AI-powered customer relationship management tools
• Integration services with third-party platforms
• Analytics and reporting dashboards
• Ongoing optimization and support services
• Consultation and strategic advisory services

3. Eligibility and Account Registration

3.1 Eligibility

To use our Services, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Represent a legitimate business entity (for business accounts)
• Provide accurate and complete information during registration
• Comply with all applicable laws and regulations

3.2 Account Registration

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Service Plans and Billing

4.1 Service Plans

We offer various service plans including:

• Start-up Plan: Basic automation modules with essential features
• Growth Plan: Advanced automation with enhanced capabilities
• Custom Plan: Tailored solutions based on specific requirements

4.2 Pricing and Payment

• All prices are listed in Euros (EUR) unless otherwise specified
• Monthly subscription fees are billed in advance
• One-time setup fees apply to new implementations
• Custom quotes are valid for 30 days unless otherwise specified
• All payments are processed through secure, third-party payment processors

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time by:

• Contacting our support team at info@nuviolab.com
• Using the cancellation feature in your account dashboard
• Providing written notice with 30 days advance notice

5.2 Refund Policy

• Setup fees: Non-refundable once implementation begins
• Monthly subscriptions: No refunds for partial months
• Annual subscriptions: Prorated refunds available within 30 days
• Custom projects: Refunds based on work completed and project milestones

6. Data and Privacy

6.1 Data Ownership

• You retain ownership of all data you provide to our Services
• We do not claim ownership of your business data or content
• You grant us necessary rights to process data for service provision
• Data processing is governed by our Privacy Policy

7. Acceptable Use Policy

7.1 Permitted Uses

You may use our Services for legitimate business purposes including:

• Automating business workflows and processes
• Managing customer relationships and communications
• Analyzing business data and generating reports
• Integrating with approved third-party services

7.2 Prohibited Uses

You may not use our Services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Send spam, unsolicited communications, or malicious content
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble our software
• Use the Services for illegal activities or fraud

8. Limitation of Liability

Our Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our total liability for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

9.2 Dispute Resolution

We encourage resolving disputes through the following process:

1. Direct negotiation: Contact us at info@nuviolab.com to discuss the issue
2. Mediation: If direct negotiation fails, we may agree to mediation
3. Arbitration: Binding arbitration in Dubai, UAE, under ICC rules

10. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: info@nuviolab.com
• Legal inquiries: legal@nuviolab.com
• Address: Dubai, Meydan Free Zone (MFZ), United Arab Emirates
• Website: Contact form

11. Acknowledgment

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have read and understood our Privacy Policy and Cookie Policy.

These Terms are effective as of the date you first access or use our Services, whichever is earlier.